Privacy Policy

Last Updated: January 2026

1. Introduction

h31 ("we", "our", or "us") is committed to protecting the privacy and personal data of every player who registers and engages with our platform. This Privacy Policy explains in clear terms how we collect, use, store, and share information when you access h31 through any device — including mobile, tablet, or desktop — whether you are placing a cricket bet, spinning the slots, or exploring our live casino games.

This policy applies to all users located in Bangladesh and internationally who interact with h31's website, mobile applications, customer support channels, and promotional communications. By creating an account or continuing to use our services, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team for assistance.

2. Information We Collect

To provide a safe, fair, and personalised gaming experience, h31 collects a range of information depending on how you interact with our platform. The categories of data we may collect include:

• Identity data: full name, date of birth (we require players to be 21+ only), username, and government-issued ID documents for KYC verification.
• Contact data: email address, phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type, device identifiers, operating system, and session logs collected automatically during each visit.
• Usage data: games played, betting patterns, session duration, bonus interactions, and platform navigation history.

3. How We Use Your Information

h31 uses the personal data we collect strictly for legitimate operational and compliance purposes. We do not sell your personal data to third parties under any circumstances. The primary purposes for which we process your information include:

• Account registration and management: verifying your identity, maintaining your player profile, and processing transactions in Bangladeshi Taka (BDT).
• Service delivery: enabling access to cricket betting, live casino, slots, crash games, and all other platform features.
• Fraud prevention and security: detecting suspicious activities, preventing unauthorised access, and protecting player funds and data.
• Personalisation: tailoring game recommendations, promotional offers, and communications to your preferences and activity on h31.
• Legal compliance: meeting our obligations under applicable laws, resolving disputes, and responding to lawful requests from regulatory or government bodies.

4. Cookies and Tracking Technologies

h31 uses cookies, pixel tags, and similar tracking technologies to enhance your experience and gather analytical insights about platform usage. Cookies are small text files stored on your device that help us remember your preferences, maintain your logged-in session, and measure the performance of our services. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand how players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh interact with h31's features.

You may manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may impair the functionality of h31 and prevent you from accessing certain features. We do not use tracking technologies to serve third-party advertising, nor do we allow advertising networks to place cookies on h31 pages without your explicit consent.

5. Data Sharing and Third Parties

h31 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, in order to operate our platform effectively and safely, we may share specific categories of data with trusted partners in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals securely.
• KYC and identity verification partners: regulated third-party services that help us confirm the identity and age of players, ensuring no person under 21 can access the platform.
• Technology and infrastructure providers: cloud hosting services, security monitoring tools, and analytics platforms that operate under strict data processing agreements with h31.
• Legal and regulatory authorities: when required by law, court order, or legitimate government request, we may disclose necessary information to relevant authorities.

6. Data Security

h31 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform is protected by SSL encryption, which secures all data transmitted between your device and our servers. We conduct regular security audits and apply strict access controls to ensure that only authorised personnel can view sensitive player information. Financial transactions processed via bKash, Nagad, Rocket, and other payment partners are secured through those providers' own encryption and fraud detection systems.

Despite our best efforts, no data transmission over the internet is completely risk-free. We encourage all users to use strong, unique passwords for their h31 accounts, enable any available two-factor authentication options, and report any suspicious activity to our support team at the earliest opportunity. We will notify affected users promptly in the event of any data breach that may compromise personal information.

7. Your Privacy Rights

As a registered player on h31, you hold several important rights in relation to your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access: you may request a copy of all personal data h31 holds about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: subject to legal retention requirements, you may request that h31 delete your personal data when it is no longer necessary for the purpose it was collected.
• Right to object: you may object to the processing of your data for direct marketing or profiling purposes, and we will honour such requests within 30 days.

8. Data Retention

h31 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. Account information, transaction records, and KYC documents are typically retained for a minimum of five years following account closure, in accordance with anti-money laundering and financial record-keeping requirements. Data that is no longer needed is securely deleted or anonymised using accepted industry methods.

Anonymised or aggregated data — from which no individual can be identified — may be retained indefinitely for analytical and product development purposes. This data cannot be linked back to any individual player and does not carry the same retention limitations as identifiable personal data.

9. Children and Age Restriction

h31 strictly prohibits the use of its platform by individuals under the age of 21. Our services are designed exclusively for adults aged 21 and above residing in Bangladesh and other eligible jurisdictions. We implement robust age verification measures during the registration process to prevent underage access. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.

• Parents and guardians are encouraged to use parental control tools available on their devices and networks to prevent minors from accessing gambling platforms.
• If you suspect that a minor has gained access to an h31 account, please report this to our support team immediately at [email protected].
• We reserve the right to request proof of age at any time and to close accounts where age verification cannot be satisfactorily completed.
• 21+ only. Gambling is for entertainment. Please play responsibly.

10. International Data Transfers

As an online platform, h31 may store and process your personal data on servers located outside of Bangladesh. Where such transfers occur, we take all reasonable steps to ensure that your data receives an equivalent level of protection as it would under Bangladeshi data protection standards. This may include entering into appropriate data transfer agreements with our service providers or applying other lawful transfer mechanisms recognised under applicable regulations.

By using h31, you consent to the transfer and processing of your data in locations outside Bangladesh where necessary for us to deliver our services. We will never transfer your data to a country or territory that does not provide adequate data protections comparable to those applied within our platform.

11. Changes to This Privacy Policy

h31 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or the services we offer. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the most recent revision. Continued use of h31 after the effective date of any policy change constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way h31 handles your personal data, please contact our dedicated privacy and support team. We are available 24/7 to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh. You can reach us at [email protected]. We aim to respond to all privacy-related inquiries within five business days.